The Bagel Factory

Love that we have a neighborhood bagel place, BUT since Covid, they only have 1 choice for lox (packaged to buy) & it's the absolute worst! It's so processed, I just have little interest in stopping in anymore. Need to offer the same quality lox you will put on your sandwiches (& maybe offer whole wheat onion bagels). Oh, and would it kill you to actually put a decent amount of cream cheese on my sandwich???

I recently visited Bagel Factory and had a delightful experience overall. The place has great prices, delicious food, and impressively fast service. However, there was one minor disappointment: they don't serve pickles! Let's start with the positives. Bagel Factory offers an incredible selection of bagels, each one freshly baked to perfection. The variety of flavors and toppings they have is truly impressive. I tried their everything bagel with cream cheese, and it was absolutely scrumptious. The bagel was perfectly toasted, and the cream cheese was smooth and flavorful. It was evident that they use high-quality ingredients. What impressed me the most was the efficiency of the service. The staff was friendly and attentive, ensuring that orders were promptly taken and delivered. Despite the bustling atmosphere, my order was prepared quickly, allowing me to enjoy my meal without any unnecessary wait time. The fast service definitely added to the overall positive experience. However, as a pickle enthusiast, I was disappointed to discover that Bagel Factory doesn't offer pickles on their menu. It would have been a wonderful addition to complement the bagels. While this may seem like a small detail to some, I believe that pickles can add a special touch to any sandwich or meal. It would be great if the establishment could consider adding pickles as an option in the future. Despite the absence of pickles, I can't deny that Bagel Factory left a lasting impression on me. The combination of great prices, delicious food, and fast service truly makes it stand out. If you're in the mood for fantastic bagels, this place should be at the top of your list. Just be aware that pickles aren't available, so adjust your cravings accordingly. Overall, I highly recommend Bagel Factory and will definitely be returning for more of their mouthwatering bagels!

I wish that their customer service was as good as their food. The employees weren't rude to me or to any other customer while I was there, but still- not even a smile? I wasn't greeted or felt welcomed. Still, I would probably will come back here because it's convenient to me; located on my way to work, has free parking, and the service is fast. I waited not more than 5 minutes for my bagel. They offer a variety of different kinds of bagels, including rainbow, blueberry, chocolate, rye, onion, plain pretzel, egg, raisin, sesame, jalapeño, etc. I tried the egg pretzel bagel with cream cheese spread. Their cream cheese was delicious and the bagel was nice and fresh. The next day I stopped here again and tried a salt bagel with veggie cream cheese. Loved it. They take Apple Pay! Free and easy parking just in front of their shop.

MIDCITY LOCATION Do not use your credit card here! Better yet, I will never patronize this establishmentAgain. I used my AmEx card and this card does not leave my home. I used it at this establishment and the credit card was compromised. Yes, they tried to use it not once but twice. There is someone or more than 1 person talking customers information for their own personal use. THAT'S ILLEGAL! I did reach out to management via email on their website with no returned response. I have issues with people trying to take from andand capitalize off me then pretend you are servicing the people. Fraudulent Scammers

Tried to support and ordered to go. Walked 30 min with our 3 year old. They had door locked, dirty tables outside and we tried to call, the workers acted like they didn't see or hear us. One waved us as a bother. Another ignored phone too and we could hear it. Saw our order was now cancelled. Used google pay. Now we wait days for refund. My wife used to use them for business luncheons. Their hours of operation were online and on door until 3 or 3:30 pm. We got there at 2:30 pm. We're done. Plenty of businesses to support.